Do you struggle with managing conflict? You’re not alone!

Managers and business owners spend almost 50% of their time trying to get people to agree on issues required to keep customers happy and business moving. Now imagine how much energy you would save if you could learn how to resolve troubled relationships in less time. If you want to reduce the time, energy, and stress you currently spend in dealing with conflicts, this workshop can help.

Who Should Attend?

If you lead others, this session can make a positive difference by helping you develop strategies that reduce interpersonal conflict, clarify expectations and increase productivity. It can also help you avoid potential legal problems by preventing claims of harassment and inappropriate behaviour.

How You’ll Benefit:

In this session, you’ll learn about the dynamics of conflict while maintaining the integrity of the relationship including:

• The impact of your personal conflict style

• How perceptions influence emotional choices during conflicts

• The cycle of conflict escalation

• The role of your “hot buttons”

• Using your most effective style to relate to difficult people

• Explore negotiation styles to settle disputes

What’s our Approach?

No endless PowerPoint presentations here. We use interactive approaches geared to your learning style, plus lots of discussions and learning from each other. The result is a learning environment that is fun and has an immediate transfer to the work environment.

Who is the facilitator?

Dr. Vern Belos is an organisational development specialist, who trains managers and leaders in the “business of people”. Vern has trained more than 5000 people in both the private and public sector. He’s the person organisations call when they need help! His consulting practice focuses on emotional intelligence, conflict management and mediation. He holds a doctorate in learning and organisation development, masters degrees in human resources and law, and is a graduate of the Osgoode Hall Law School. Course Date: April 27, 2017 Investment: $ 459 plus HST (includes lunch & parking)

Prerequisite: None

Duration: 1 Day (9am – 4pm)

Investment: $ 459 plus HST (includes lunch & parking)

Contact: Email Tiffeny Dyck tdyck@loyalistc.on.ca. or call 613-969-1913 Ext 2294 for questions.

Visit our public workshops link to register.